Airport Council International (ACI) announced the results of the 2022 survey that led to the Best Airports by Size (passengers per year) and Region awards.

The ASQ program, which is the world leader in airport customer experience benchmarking and measurement, collects data directly from airports. The use of direct passenger surveys allows for the evaluation of traveler satisfaction and feedback.

The surveys evaluate performance aspects of key elements of passenger satisfaction at the airport. More than 30 items are aimed at finding out about and evaluating the ease of orientation, check-in and offers from commercial and gastronomic establishments.

With the sum of all this data, ASQ can obtain a detailed picture of the passenger experience at each airport. This data then serves to provide benchmarks for the evolution of the industry.

«The passenger is at the center of everything, and this is reflected in every aspect of the Airport Service Quality (ASQ) program. Travelers have spoken and recognized the success of these airport communities’ efforts to deliver an exceptional customer experience. Congratulations to the world’s best airports in customer experience.» Said Luis Felipe de Oliveira, Director General of ACI World.

The best airports by size and region.

This award recognizes the airports with the highest 20% overall satisfaction by size and region at the time of departure.

Latin America and Caribbean.

In the segment of airports with less than 2 million passengers per year, Gregorio Luperón International Airport (Puerto Plata, Dominican Republic) and Guanacaste Airport (Liberia, Costa Rica) were awarded.

In the segment of 2 to 5 million passengers per year, Guayaquil International Airport (Guayaquil, Ecuador) was the winner.

And in the segment of 5 to 15 million passengers per year, the airport of
Punta Cana Airport (Dominican Republic) and Quito Airport (Ecuador) were chosen as winners.

North America

In the 15 to 25 million passengers per year segment, San Jose Mineta International Airport (USA) was the winner.

In the 25 to 40 million passengers per year segment, Detroit Metropolitan Wayne County Airport and Minneapolis/St Paul International Airport (USA) were the winners.

And, in the segment of more than 40 million passengers per year Dallas Fort Worth International Airport and San Francisco International Airport (USA) were awarded first prize.

Europe

In the segment from 15 to 25 million passengers per year, Alicante-Elche Airport (Spain), Budapest (Hungary) and Helsinki (Finland) were the winners.

In the 25 to 40 million passengers per year segment, the airports of Athens (Greece), Palma de Mallorca (Spain) and Zurich (Switzerland) came out on top.

And, in the segment of more than 40 million passengers per year Rome-Fiumicino Airport (Italy) and Istanbul (Turkey) were awarded.

Best airport in the world for arrivals

This award recognizes airports with the highest 20% overall satisfaction on arrival and the winners were Abu Dhabi Airport (United Arab Emirates), Hartsfield-Jackson Atlanta International Airport (Atlanta, United States of America) and Kempegowda International Airport (Bangalore, India).