Air New Zealand updates its flight operations due to maintenance schedule changes announced by Pratt & Whitney. The airline faces significant impacts from the disclosed condition affecting the Geared Turbofan (GTF) jet engine fleet, influencing global aviation services.
The consolidated flying schedule comes with the pause of services to Hobart and Seoul starting April 2024, as Air New Zealand responds to the global issue affecting up to 700 engines over the next three years.
To accommodate increased demand on customer service, Air New Zealand is nearly doubling its external contact center support workforce to manage higher call volumes and customer queries efficiently.
Strategic Aircraft Management
With four aircraft grounded at any one time due to Pratt & Whitney engine availability, Air New Zealand’s CEO Greg Foran addresses the situation and the company’s proactive measures, including leasing additional aircraft to ensure network stability.
Air New Zealand acknowledges the disruption these changes may cause and extends gratitude for customer loyalty, reiterating commitment to maintaining reliable service across the network.
