Booking Support Representatives – Norwegian – Buenos Aires

Norwegian Air Argentina

Are you passionate about the travel industry? If so, this is a great opportunity for you!! 

Due to the significant growth and increasing complexity of Norwegian’s operations, we are now seeking to strengthen our Customer Care group in Argentina with Booking Support Representatives.

Job description

Key accountabilities: 
• Offer first line assistance, handling customers ´enquiries via phone/chat/email/Social Media, issuing new reservations and offering additional services. 
• provide customers with product and service information, assessing their needs effectively to achieve satisfaction. 
• research required information using available resources. 
• Take ownership of identified issues and conduct effective troubleshooting. 
• Identify and escalate priority issues. 
• document all calls information according to standard operating procedures.

Qualifications

• Minimum 1-year experience in the airline / tourism industry is an advantage. 
• Native level of Brazilian Portuguese /Spanish in addition to proficiency in English. 
• High level of computer literacy with the ability to use internal systems efficiently. 
• Knowledge of Amadeus will be a desired asset.

Personal qualities

• Proactive and resolute mind-set. 
• Positive can-do attitude is a must. 
• Excellent interpersonal and communication skills, written and verbal. 
• Ability to manage and prioritize multiple tasks in a high-volume, fast paced environment.

We offer

• Positive and exciting place to work, in a global and expanding organization. 
• Challenging, varied, international and dynamic working environment. 
• Full time position. 
• Work on shifts.

Por favor, para apuntarte a este trabajo visita www.webcruiter.no.