The Comodoro Arturo Merino Benítez Airport in Santiago is facing high demand for domestic flights, resulting in long lines and wait times at the security checkpoints in Terminal 1. In response, the General Manager of Nuevo Pudahuel, Nicolás Claude, stated that they are considering the «opening of a second access point» to streamline passenger flow in the domestic boarding area.

According to Claude, the goal is to alleviate issues caused by the closure of traditional checkpoints, which has funneled all traffic through a single filter since October. “We are exploring alternatives to improve the user experience, including the addition of a second access point that could be operational for the southern summer of 2024-2025,” he said.

Airport sources indicated that the potential new checkpoint could be located in the former protocol offices of Terminal 1, on the western side of the building. This space would help diversify passenger traffic and reduce current queues. However, its implementation depends on the availability of equipment, staff, and proper coordination among the involved organizations.

Claude emphasized that, in addition to the measures being studied, it is crucial for passengers to arrive prepared for security checks. Improving signage within the airport is a priority to facilitate the process and minimize delays.

However, the manager’s statements sparked frustration among passengers, who argue that the current situation stems from a lack of planning and information from the airport administration. Users have criticized the delay in implementing concrete solutions and the lack of timely communication to prevent long waits during the boarding process.

Comptroller General addresses the Concessions Directorate

The Comptroller General’s Office has formally contacted the Concessions Directorate of the Ministry of Public Works (MOP) to investigate the long waits reported at Santiago Airport. This process aims to identify potential management deficiencies and coordinate actions with the concessionaire Nuevo Pudahuel to address the issues impacting user experience.

The investigation responds to numerous complaints about delays and crowding at security checkpoints, which have drawn criticism from both passengers and airport operators. The Comptroller’s Office has requested detailed information on wait times and measures taken so far to mitigate congestion in Terminal 1.

Traffic projections and next steps

During the holiday season, Santiago Airport is expected to handle over one million passengers, with 548,480 on domestic flights and 514,329 on international flights between December 20 and January 2, 2025. This increase in traffic places additional strain on the current infrastructure and underscores the need for effective solutions.

The opening of the new access point, if realized, would be key to expediting processes in the domestic terminal and providing a more efficient experience for passengers. However, the criticism of the General Manager’s statements reflects user dissatisfaction, as they demand faster and more effective actions to address the current challenges.

Meanwhile, the Comptroller’s intervention highlights the need for better coordination between authorities, the concessionaire, and oversight bodies to ensure that proposed solutions are implemented on time and effectively.