In order to offer a rate scheme adjusted to the travel needs of today’s customer, Avianca updated the fares offered to its passengers for domestic and international flights.
As previously mentioned, the Colombian carrier started offering since October 20, a simpler fare scheme of four sizes — XS, S, M and L — which allows its passengers to purchase other services in addition to the predetermined attributes of each fare, including the seat.
This decision is in line with the management that the airline carries out to become a simpler company with the best of the low-cost model, and taking advantage of the big route network, access to Avianca Lounge, LifeMiles loyalty program and Star Alliance membership.
The detail of the services and products included in each size is as follows:
| Size | Products included | Products that can be purchased |
| XS | 1. Personal Item
2. Free check-in at Avianca.com, MyAvianca or stores |
1. Hand luggage
2. Checked baggage 3. Airport check-in 4. Seat preselection |
| S | 1. Personal Item
2. Hand luggage 3. Free check-in at Avianca.com, MyAvianca or stores 4. Miles accumulation |
1. Checked baggage
2. Changes before flight 3. Airport check-in 4. Seat preselection |
| M | 1. Personal Item
2. Hand luggage 3. 23 Kg. checked baggage 4. Free check-in at Avianca.com, MyAvianca or stores 5. Seat selection 6. Miles accumulation |
1. Second checked baggage
2. Changes before flight 3. Seat preselection |
| L | 1. Personal Item
2. Hand luggage 3. 23 Kg. checked baggage 4. Free check-in at Avianca.com, MyAvianca or stores 5. Changes before flight 6. Refund before flight 7. Priority boarding 8. Seat preselection 9. Miles accumulation |
1. Second checked baggage |
| Executive Cabin for International Flights | ||
| XL | 1. Personal Item
2. Hand luggage 3. 23 Kg. checked baggage 4. Free check-in at Avianca.com, MyAvianca, stores or at airport 5. Priority baggage check-in 6. Priority boarding 7. Miles accumulation |
1. Second checked baggage
2. Changes before flight 3. Refund before flight |
| XXL | 1. Personal Item
2. Hand luggage 3. Two 23 Kg. checked baggage 4. Changes before flight 5. Refund before flight 6. Free check-in at Avianca.com, MyAvianca, stores or at airport 7. Priority boarding 8. Priority baggage check-in 9. Miles accumulation |
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Avianca Reveals Its New Premium, Plus and Economy Seats
In a press release, the Colombian airline announced the new seats that Avianca’s short and medium-range aircraft will have:
Premium: a model that Recaro developed exclusively for Avianca and that will be available for the first three rows of the aircraft. It is the widest seat for those who prefer to travel in greater comfort. Its design will feature a center console with individual compartments, plug, USB port and recline.
Plus: available for those who prefer to be closer to the door when overflowing. Between rows 4 to 14, the design of this seat is light and comfortable, it has an independent headrest with 6 movements for greater rest, independent support for personal electronic devices, USB ports and recline.
Economy: with a simpler layout of rows 15 to 32, the customer will have access to a better price, which will allow them to purchase other additional services and adapt their travel experience. This chair features a pre-recline, a personal electronic device holder built into the table, and USB ports.
The design of the seats, defined by Recaro, reduces the weight per passenger by more than 30% in each plane and also decreases on average more than 13% in CO2 emissions for each passenger transported.
In the coming days, passengers will begin to see Plus and Economy seats on flights within Colombia.
Avianca estimates that the first aircraft with the complete design will be ready during the second quarter of 2022 and that the total and final configuration of the A320 fleet will be completed by the end of 2022.
The Colombian carrier also confirmed that the 787 Dreamliner aircraft, intended for long-range flights In America and Europe, they will retain the traditional executive cabin and will redesign the rest of the aircraft by adding next-generation seats and, as it is a moment of transition, customers will find aircraft that look different on the inside.
