Azul Linhas Aéreas reported that it has expanded the use of Artificial Intelligence (AI) at Viracopos International Airport, in Campinas (SP), its main hub with more than 320 landings and takeoffs per day.
Starting from the monitoring involving 40 cameras in 20 gates, a 53% increase compared to the previous amount (26 cameras in 13 gates), the goal is to improve operational efficiency and minimize the time aircraft spend on the ground, maximizing their use in the air, where they generate value for the company.
The WeSafer On-Time Performance technology, in use since March of this year, has improved operations, monitoring more than ten processes during the time the aircraft is on the ground, optimizing the connection with the jet bridge.
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Azul has already managed to identify the exact moment when the connection with the aircraft is made, which allows for improving processes, even speeding up disembarkation, with the goal of reducing time on the ground and improving customer experience.
Another monitored process is the arrival of the marshaller, who plays a vital role in ground support. It is the marshaller’s responsibility to guide the aircraft’s entry into the parking position, which helps optimize time and, consequently, fuel consumption during the parking process.
“Manual monitoring was replaced by automated control, integrating cameras, networks, artificial intelligence, and cloud solutions for continuous process management, ensuring safety and reducing costs”, highlights Daniel Tkacz, Vice President of Operations at Azul.
According to Azul, the solution automatically ensures continuous process performance management, 24 hours a day, seven days a week, allowing employees to focus on higher-value tasks.
“The increase in efficiency in the preparation cycles between one landing and the next takeoff raises the use of the aircraft,” adds Tkacz.
The use of this tool also seeks to improve processes carried out under the wing, when the aircraft is boarding or disembarking passengers. The system is based on the company’s main challenges to improve procedures and increase performance and thus minimize ground delays and maintain its status as the most punctual airline in the world.
“It is important to highlight that the platform meets all the criteria of the General Data Protection Law (LGPD), ensuring that no person is identified through the platform”, concludes the executive.
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