Chilean company Transvip has reaffirmed its role as an official ground transportation operator at Santiago’s Arturo Merino Benítez Airport (AMB), following the recent entry of ride-hailing platform Cabify. The company emphasized that its contract remains valid through 2026 and that operations are continuing as normal, with no exclusivity granted to any single provider in the sector.“We’re still here, operating with our own infrastructure inside the airport and meeting all legal standards required for this type of service,” Transvip stated, while clarifying that the arrival of new operators does not signify a replacement or loss of official status.Currently, Transvip operates four customer service counters and four self-service kiosks, maintaining an active operation supported by the largest ground fleet at the airport, with more than 350 minibuses and 400 taxis. With over two decades of experience, the company has transported millions of passengers to and from the airport, positioning itself as a key player in the ground connectivity ecosystem.In line with its growth strategy, Transvip announced a US$1 million investment to add 30 new minibuses over the next three months, along with technological upgrades aimed at enhancing service traceability and real-time operational management. “Our commitment is to continue modernizing the passenger experience and strengthening internal processes with digital solutions,” the company added.On the legal front, Transvip confirmed it's pursuing a lawsuit in Santiago’s 25th Civil Court, initiated after it detected alleged irregularities in the process that led to Cabify’s incorporation as a new operator. Filed in 2024, the case has passed the evidence phase and is now awaiting a ruling, which could come in the days ahead.Transvip also noted that the airport has expanded space availability for more operators, but reiterated that no exclusivity has been granted to any new entrants, referencing WeTransport, which began operations in 2023, as an earlier example.<blockquote>“Opening the market to new competitors doesn’t push us out. We’re still here, investing, adapting, and innovating to offer users an efficient, reliable, and high-quality service,” the company concluded.</blockquote>Transvip believes that its experience, infrastructure, and operational scale solidify its leadership at Chile’s main airport and aims to reinforce its position as a national benchmark in ground transportation.Cabify’s entry into the airport market, combined with the impending approval of the 'Uber Law' regulating ride-hailing in Chile, has raised concerns among companies like Transvip. Still, more and more passengers are opting for unregulated transport services due to their speed, perceived reliability, and especially as a way to avoid scams that remain common at the country’s primary airport.

Transvip denies Cabify exclusivity and confirms continued presence at Santiago Airport

The Nuevo Pudahuel concessionaire has announced the opening of 41 new commercial spaces at Santiago’s Arturo Merino Benítez Airport, as part of its ongoing expansion and modernization of airport infrastructure. The works involve an investment of $11 million and cover more than 4,900 square meters, aimed at diversifying service offerings in both the Domestic Terminal (T1) and the International Terminal (T2).Of the total number of stores, 25 will focus on retail, while 16 will be dedicated to food and beverage, including coffee shops, bars, and restaurants. The lineup includes both national and international brands such as Starbucks, Dunkin’, Bonafide, Fuente Las Cabras, Natura, Doite, Sunglass Hut, Miniso, Victoria’s Secret, Blush&amp;Bar, Krossbar, Bar La Virgen, Natoo, and Bath &amp; Body Works, among others.This expansion is part of a broader commercial renewal process launched in 2024, a year that saw the opening of 30 new stores. With this latest phase, the airport has now accumulated $30 million in commercial development investments.Beyond new stores, the airport’s master plan includes strategic projects such as an intermodal station, a new international terminal, buildings for public services including police (Carabineros), SAG, and Customs, as well as the expansion of the aircraft apron—preparing the airport for sustained passenger traffic growth.Nuevo Pudahuel emphasized that the goal is to improve user experience, reducing wait times through better services and strengthening Santiago’s role as a regional hub. The expansion is also expected to have a positive economic impact by creating jobs and supporting local suppliers in the retail and food sectors.This new commercial phase comes amid a steady recovery in passenger flow following the pandemic, marking another milestone in the transformation of Chile’s main airport in terms of infrastructure, connectivity, and service quality.

Santiago Airport to add 41 new shops and restaurants as part of modernization plan

Peru’s Ministry of Transport and Communications (MTC) announced on Wednesday afternoon (April 30) a new scheduled opening date for the new terminal at Lima’s Jorge Chávez International Airport.According to a brief statement shared on its social media platforms, the MTC set June 1 as the day the new facility will begin operations.“From this date, all international and domestic flights will operate from the new passenger terminal, positioning Peru as a modern and efficient air hub,” the ministry stated.Transport Minister Raúl Pérez Reyes added that the current terminal will operate until midnight on May 31, after which there will be a 12-hour closure before operations commence at the new terminal around noon on June 1.Lima Airport Partners (LAP), the airport’s concessionaire, also confirmed the news, noting that a “soft launch” phase of the new facilities will begin on May 15.The announcement came just hours after Verónica Zambrano, president of Ositran (the Supervisory Body for Investment in Transport Infrastructure for Public Use), stated in a local interview that “there are no critical issues preventing operations from starting.” She also mentioned that Ositran is considering sanctions against LAP for delays and has opened an investigation, with results expected in about five months.The opening of the so-called “new Jorge Chávez Airport”—though technically only the terminal is new—has been the subject of controversy for over a year.<div class="raw-html-embed"><blockquote class="twitter-tweet">📢 El nuevo Aeropuerto Internacional Jorge Chávez inicia operaciones el 1 de junio. ✅ A partir de esta fecha, todos los vuelos internacionales y nacionales operarán desde el nuevo terminal de pasajeros, consolidando al Perú como un hub aéreo moderno y eficiente.… <a href="https://t.co/dRLOcRrvyF">pic.twitter.com/dRLOcRrvyF</a>— Ministerio de Transportes y Comunicaciones (@MTC_GobPeru) <a href="https://twitter.com/MTC_GobPeru/status/1917695688051417106?ref_src=twsrc%5Etfw">April 30, 2025</a></blockquote> <script async="" src="https://platform.twitter.com/widgets.js" charset="utf-8"></script></div>Originally slated for December 2024, the launch was postponed after airlines raised concerns about the risks of opening during the high-traffic holiday season. The date was then pushed to January 29, then March 30, 2025. Despite preparations appearing complete, the MTC forced another delay, citing incomplete operational testing.LAP publicly objected, stating that as of March 14, the project was 99.5% complete, but the government ultimately imposed another postponement.Now all eyes are on June 1 to see whether the opening will finally happen.In 2024, Jorge Chávez Airport handled 24.5 million passengers (+15.2%), making it the sixth-busiest airport in Latin America and the Caribbean. The $1.3 billion expansion project, launched in 2019, includes a new control tower and second runway (both operational since 2023), and terminal construction began in 2022. The upgrade will increase the airport’s capacity to 40 million passengers per year.The project is part of a broader “Airport City” initiative, which includes a new fuel plant, hotels, cargo transfer center, customs warehouses, and logistics and free trade zones.

Peru Sets June 1 as Opening Date for New Terminal at Lima’s Jorge Chávez International Airport

Carrasco International Airport, Uruguay’s main air terminal, has been awarded the Airport Service Quality (ASQ) Award as the best airport in Latin America and the Caribbean in the category of terminals handling up to 2 million passengers annually.The award was presented by the Airports Council International (ACI), a global organization that evaluates service quality and passenger experience at airports worldwide.<h3>A Recognition Based on Passenger Experience</h3>The ASQ Award is based on real-time surveys of over 700,000 international passengers, making it the most rigorous and comprehensive benchmarking program in the airport industry.Federico Cabrera, Operations and Experience Manager at Aeropuertos Uruguay, expressed his pride in receiving the award: "This recognition comes directly from passenger feedback and highlights the dedication of our entire team to providing the best possible experience."Cabrera also emphasized that the achievement is shared by the entire airport community, including public agencies, airlines, concessionaires, and service providers, all of whom contribute daily to enhancing the passenger journey.<h3>Global Praise for Carrasco Airport</h3>Justin Erbacci, Director General of ACI World, congratulated the Carrasco Airport team, stating: "Your airport ranks among the best in the world for passenger experience, as chosen by travelers themselves. Keep raising the bar!"This marks the second time Carrasco International Airport has received this distinction, the first being in 2019, further solidifying its position as a regional leader in service excellence."This recognition motivates us to continue prioritizing passenger experience and underscores the value of collaboration across the entire airport ecosystem," added Cabrera.<h3>Award Ceremony in China</h3>The official award ceremony will take place on September 10, 2025, during the ACI Annual Airport Experience Summit in Guangzhou, China, from September 8 to 11.

Uruguay’s Carrasco International Airport Named Best in Latin America and the Caribbean

The access bridge to Jorge Chávez International Airport will not be completed by 2027 as previously announced by the Ministry of Transport and Communications (MTC). Instead, the project is now set for delivery in 2029, according to an official agreement between the MTC and Lima Airport Partners (LAP).According to the MTC-LAP agreement (January 2025), the bridge is expected to be completed in January 2029, contradicting previous public statements by Minister Pérez Reyes, who had promised completion between 2026 and 2027. The original contract had set 2021 as the delivery date, highlighting a total delay of eight years.<h3>Concerns Over Temporary Bridges</h3>Meanwhile, Ositran has warned that the current modular bridges could become overwhelmed by 2028—or even sooner—due to:<ul><li>Limited capacity (2 lanes) vs. expanded 3-lane roads, creating a "bottleneck" effect.</li><li>Unanticipated traffic demand, with maximum speeds of just 20 km/h on the bridges.</li></ul>Authorities have noted that mitigation measures (such as traffic signals and signage) will not be sufficient if demand exceeds projections. Additionally, a clause waiving compensation claims until 2029 suggests preemptive acknowledgment of potential legal disputes over delays.<h3>Critical Implications</h3><ul><li>Road safety: Severe congestion and increased accident risks.</li><li>Airport operations: Potential disruption to logistics and passenger experiences.</li><li>Economic costs: Accumulated delays could impact airport-related investments.</li></ul><figure class="image image-style-align-center"><img src="https://aviacionlinecdn.eleco.com.ar/media/2020/09/Jorge-Chavez.jpg" alt="Lima Airport"></figure><h3>Key Causes of the Delay</h3><ol><li>Design and engineering issues: Initial planning deficiencies, including errors in technical studies that hindered project execution.</li><li>Land acquisition difficulties: Prolonged delays due to disputes over acquiring necessary land and conflicts with existing infrastructure.</li><li>Project management changes: The project was reassigned to PMO Vías after previous management failures, signaling institutional instability and multiple planning restarts.</li><li>Contractual deadline extensions: Agreements between MTC and LAP formally pushed the delivery date to January 2029, acknowledging the inability to meet previous targets (2021 and later 2027).</li><li>Budget reprioritization: While the MTC allocated S/110.5 million for the project in 2024, past resource reallocation to high-impact social and economic projects may have slowed progress.</li></ol><h3>Economic Impact of the Santa Rosa Bridge Delay</h3><h4>Logistics Connectivity Challenges</h4><ul><li>Overloaded temporary bridges (2 lanes) will create severe bottlenecks, slowing airport access and reducing cargo transport speeds to 10-20 km/h.</li><li>Increased operational costs for businesses reliant on airport logistics and exporters.</li></ul><h4>Risk of Economic Penalties</h4><ul><li>The Peruvian government could face compensation claims from Lima Airport Partners (LAP) of up to USD 400 million if the delay surpasses agreed deadlines (initially 2021, later extended to 2025).</li><li>These funds could otherwise be directed toward local development projects.</li></ul><h4>Impact on Tourism and International Events</h4><ul><li>Severe congestion could disrupt operations at the new airport terminal (opening in 2025), which is critical for the 2027 Pan American Games.</li><li>This event is projected to contribute +0.5% to national GDP, but success depends on functional infrastructure.</li></ul><h4>Investment Deterrents</h4><ul><li>Inefficient airport access could reduce Lima-Callao’s appeal as a regional logistics hub, influencing multinational companies' decisions.</li></ul><h4>Rising Budget Costs</h4><ul><li>The MTC has allocated an additional S/367 million in 2025 to accelerate the Santa Rosa Expressway and bridge construction—funds that could have been used for social or economic projects.</li></ul><h4>Impact on Employment</h4><ul><li>While the project is expected to generate 3,000 direct jobs, prolonged delays create job uncertainty and weaken the expected economic ripple effects in local commerce and services.</li></ul><h3>Broader Economic Consequences</h3>The eight-year delay in the Santa Rosa Bridge project is projected to cost 1.2% of annual regional GDP, considering indirect impacts on productivity and international trade.

Jorge Chávez Airport Access Bridge Delayed Until 2029

For the third consecutive year, Aruba Airport Authority N.V. (AAA) has achieved Level 3 Airport Carbon Accreditation – Optimization.The Airport Carbon Accreditation (ACA) Program by the Airports Council International (ACI) is the only institutionally endorsed global carbon management certification for airports. It provides a common framework and a tool for actively managing carbon emissions with measurable results.The ACA program includes seven accreditation levels: "Mapping," "Reduction," "Optimization," "Neutrality," "Transformation," "Transition," and "Level 5 (the highest level)." Through each certification level, the airport industry can effectively reduce its carbon footprint, enhance energy efficiency, share best practices, and improve communication of results.“We are proud to once again achieve Level 3 ACA (Optimization) certification for airports, for the third year in a row! This achievement reflects our commitment to reducing carbon emissions, engaging stakeholders, and driving sustainable operations. As we advance our carbon management efforts, we continue working toward a greener future for aviation,” airport authorities stated on LinkedIn.<h3>What Level 3 (Optimization) Means</h3>Level 3 (Optimization) of the Airport Carbon Accreditation is awarded to airports that, in addition to mapping their carbon footprint and reducing emissions, actively engage third parties in carbon management.In this regard, Aruba Airport has involved stakeholders in its carbon footprint management and expanded its scope to include various Scope 3 emissions.These include airlines and service providers such as independent ground handling companies, catering businesses, fuel suppliers, and other airport-based operations.<h3>Steps Taken to Reduce Carbon Footprint</h3>The measures adopted to measure, manage, and reduce carbon emissions include:<ul><li>Data collection</li><li>Inspections and audits</li><li>Greenhouse Gas (GHG) emission calculations</li></ul>These efforts are part of Aruba Airport's continued commitment to sustainability and reducing environmental impact.

Aruba Airport Achieves Level 3 Carbon Accreditation for Third Consecutive Year

The International Air Transport Association (IATA) has raised serious concerns over the severe operational disruptions at Saint Lucia’s Hewanorra International Airport (UVF) following labor action by the airport’s sole ground handling provider.Reports indicate that 80% of the company’s staff called in sick, leading to widespread flight delays and cancellations, significantly affecting passengers and airline operations.<h3>Lack of Alternatives Worsens the Crisis</h3>According to IATA, the reliance on a single ground handling provider at UVF has exacerbated the situation, leaving airlines with no alternative solutions to maintain normal operations.Peter Cerdá, IATA’s Regional Vice President for the Americas, stated: “IATA is pressing the Civil Aviation Authority and airport authorities to implement immediate contingency measures to restore normal operations and minimize disruption. We are also seeking direct engagement with the Ministers of Transport and Tourism to ensure a swift resolution to this labor dispute and to discuss long-term reforms to prevent similar vulnerabilities in the future.”<h3>Call for Structural Reforms</h3>IATA emphasized that diversifying ground handling service providers at UVF is essential to enhancing operational resilience and ensuring the stability of Saint Lucia’s aviation sector. The association warned that relying on a single provider creates an unnecessary risk, as demonstrated by the current crisis.IATA urged authorities to take swift and decisive action to resolve the immediate disruption and to implement structural changes that will safeguard the reliability and efficiency of the airport in the long term.<h3>Flights at Hewanorra International Airport</h3>This airport primarily handles medium- and long-haul flights operated by major international airlines serving Saint Lucia.<ul><li>American Airlines flies from Charlotte-Douglas, New York-JFK, Miami, and Philadelphia.</li><li>Air Canada operates flights from Toronto.</li><li>JetBlue serves the airport from Boston and New York-JFK.</li><li>British Airways connects London-Gatwick with triangular flights including Georgetown, Grenada, and Tobago.</li><li>Delta Air Lines flies from Atlanta.</li><li>TUI Airways operates from London-Gatwick.</li><li>United Airlines offers flights from Newark and Chicago-O’Hare.</li><li>Virgin Atlantic connects London-Heathrow with Saint Lucia.</li><li>WestJet flies from Toronto.</li></ul><figure class="image"><img src="https://aviacionlinecdn.eleco.com.ar/media/2025/02/red_de_destinos_del_aeropuerto_internacional_hewanorra_santa_lucia_febrero_2025_cirium_schedule_mapper.jpg" alt="Red de destinos del Aeropuerto Internacional Hewanorra - Santa Lucía - Febrero 2025 (Cirium Schedule Mapper)"><figcaption>Red de destinos del Aeropuerto Internacional Hewanorra - Santa Lucía - Febrero 2025 (Cirium Schedule Mapper)</figcaption></figure>

Ground Handling Issues at St. Lucia Lead to Flight Cancellations, IATA Urges Action

The Punta del Este Airport inaugurated a new terminal for general and private aviation, featuring facilities designed to enhance the passenger experience in this sector. According to information provided by Aeropuertos Uruguay, the terminal, which is three times the size of the previous one, aims to position itself as a benchmark of exclusivity and service in the region, particularly in one of its main luxury tourism hubs.The new terminal, inaugurated at the beginning of the summer season, boasts spacious and modern areas, improved accessibility, an outdoor terrace with views of the aircraft apron, and a lounge designed to offer both comfort and functionality. Passengers also have access to a selection of premium food and beverages, as well as a Duty Free shop.The concessionaire highlighted that this expansion responds to the growing demand in the private aviation sector, which has shown steady growth in recent years."The inauguration of this new terminal marks a before and after for general aviation in Uruguay. Not only are we meeting the growing demand in the sector, but we are also striving to offer a unique experience that combines exclusivity, comfort, and personalized attention," said Damián Pera, General Aviation Manager at Aeropuertos Uruguay.As part of this expansion, an exclusive Pilot Lounge was also introduced, intended for crews operating private flights. This space has been designed to provide comfort and specific services to aviation professionals.According to Aeropuertos Uruguay, this investment is part of its strategy to modernize the country's airport infrastructure and raise quality standards in the sector. The terminal reflects the exclusive character of Punta del Este as a destination and solidifies the airport as a key hub for private aviation in the region.

New terminal in Punta del Este, Uruguay: luxury and exclusivity for private flight passengers

The Paysandú «Tydeo Larre Borges» International Airport was officially inaugurated after a modernization process requiring an investment of $12.5 million. The event was attended by the President of Uruguay, Luis Lacalle Pou, along with national and departmental authorities, including the Minister of National Defense, Armando Castaingdebat, and the Mayor of Paysandú, Nicolás Olivera.
According to <a href="https://aeropuertosuruguay.com.uy/" target="_blank" rel="noopener">Aeropuertos Uruguay</a>, a subsidiary of Corporación América Airports, the works included the construction of a new 650 m² passenger terminal equipped with advanced technology and modern furnishings. Significant upgrades were also made to the aeronautical infrastructure, such as resurfacing the runway, a new apron, LED lighting, and an illumination system meeting international standards.
<a href="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-02.jpg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-349482" src="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-02.jpg" alt="" width="1500" height="1000" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-02.jpg 1500w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-02-300x200.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-02-1350x900.jpg 1350w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-02-768x512.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-02-150x100.jpg 150w" sizes="(max-width: 1500px) 100vw, 1500px" /></a>
<a href="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-03.jpg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-349481" src="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-03.jpg" alt="" width="1500" height="1000" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-03.jpg 1500w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-03-300x200.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-03-1350x900.jpg 1350w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-03-768x512.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-03-150x100.jpg 150w" sizes="(max-width: 1500px) 100vw, 1500px" /></a>
President Lacalle Pou highlighted the positive impact of the renovated airport on connectivity and local pride: “This milestone not only serves practicality but also fosters pride in who we are,” he stated.
“An international airport is crucial for the life of a department. Being connected makes a difference because airports bring more opportunities. That’s why we are grateful to Aeropuertos Uruguay, who took the risk, dared, and is part of this process we all want and embrace,” said Nicolás Olivera, the Mayor of Paysandú.
The airport modernization also included a fiber-optic perimeter ring, a CCTV surveillance system, an automatic weather station, and a new fuel plant. Additionally, the old passenger terminal was refurbished for the National Air Police, and a new Fire Department station was built, equipped to handle emergencies.
<a href="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-04.jpg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-349480" src="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-04.jpg" alt="" width="1500" height="1000" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-04.jpg 1500w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-04-300x200.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-04-1350x900.jpg 1350w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-04-768x512.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-04-150x100.jpg 150w" sizes="(max-width: 1500px) 100vw, 1500px" /></a>
<a href="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-05.jpg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-349479" src="http://aviacionline.com/wp-content/uploads/2024/12/aeropuertos-uruguay-paysandu-05.jpg" alt="" width="1500" height="1000" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-05.jpg 1500w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-05-300x200.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-05-1350x900.jpg 1350w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-05-768x512.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/aeropuertos-uruguay-paysandu-05-150x100.jpg 150w" sizes="(max-width: 1500px) 100vw, 1500px" /></a>
According to Aeropuertos Uruguay, the project is part of the National System of International Airports, which encompasses the modernization of six terminals across the country’s interior. Paysandú joins the already completed renovations in Carmelo, Rivera, Salto, and Melo, while works in Durazno are nearing completion.
Minister Castaingdebat stated that the new infrastructure would not only benefit passenger transport but also attract foreign investments to the department: “Today is a historic day for Paysandú and also for the interior of Uruguay.”

Inside the $12.5M Transformation of Paysandú International Airport

The new passenger terminal at Chacalluta Airport in Arica (ARI), Chile, officially began operations this week following a USD 80 million investment. The new infrastructure, led by concessionaire Sacyr, increases the terminal&#8217;s capacity to handle up to one million passengers per year, an improvement from the previous 300,000 annual passengers.
The new terminal expands the existing area from 5,352 m² to 12,184 m². It currently includes three of the five planned boarding bridges, with the remaining two expected to become operational upon project completion. The terminal also features 192 seats in boarding lounges, a number set to increase to 510 once all construction is finished.
Infrastructure improvements include:
<ul>
<li>Three additional airline counters (bringing the total to 16).</li>
<li>126 new parking spaces (totaling 486).</li>
<li>Three new aircraft stands (for a total of seven).</li>
</ul>
Additionally, the airport now boasts modernized facilities for the DGAC (General Directorate of Civil Aviation), including a control tower, a fire station, an electrical substation, an air traffic information office, and a new cargo terminal.
“This is a historic milestone for the region. This modern terminal provides critical infrastructure for Chile’s northern border, enhancing passenger experience and supporting regional development,” highlighted Jessica López, Chile’s Minister of Public Works, during the inauguration ceremony.
She also noted the completion of the 2,800-meter runway extension, which enables larger and heavier aircraft to operate and has been in use since April 2024.
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<h3>Local and national impact for Arica</h3>
The new terminal is expected to boost tourism, logistics, and agriculture, creating new job opportunities, according to a press release from the <a href="https://www.mop.gob.cl/">Ministry of Public Works</a>. Mayor Orlando Vargas emphasized the importance of attracting more passengers to fully utilize the terminal’s capacity and called for initiatives to stimulate the local tourism industry.
The improvements to Chacalluta Airport are part of the <a href="https://aviacionline.com/2024/12/airports-plan-2025-2030-3-3-billion-to-boost-chiles-aviation-network/">Chile Airport Plan 2025–2030</a>, aimed at strengthening the country’s airport network. The plan represents a total investment of USD 3.1 billion, targeting 19 airports nationwide, including key locations such as Easter Island, Puerto Natales, and Estero Teniente in Antarctica.
In 2023, the airport recorded over 306,000 passengers through November, with more than 32,000 boardings in that month alone. The improvements are expected to further enhance connectivity and economic activity in the region.
The airport exclusively handles domestic flights, primarily to <a href="https://aviacionline.com/2024/12/santiago-airport-hits-25-million-passengers-in-2024-a-record-breaking-milestone/">Santiago (SCL)</a>, operated by LATAM (19 weekly flights), SKY Airline (16 weekly flights), and jetSMART (3-6 weekly flights) using Airbus A320ceo/neo and A321ceo/neo aircraft.

Chile’s Chacalluta Airport Modernizes with Expanded Terminal and Runway

The union of <a href="https://www.migracioncolombia.gov.co/">Migración Colombia</a> started an indefinite strike from Tuesday, December 3, demanding salary and labor improvements. Although, by law, they cannot completely cease their activities, they implemented a «turtle plan» that could cause delays in migration processes at airports across the country, just as the busiest air traffic season of the year approaches. This protest coincides with the implementation of the operation «Mission Christmas», designed to ensure operational efficiency in air transport during the holiday season.
In a statement, the unions UAEMC (Unidad Especial Migración Colombia) and MRE (Ministry of Foreign Affairs) pointed out that their demands include salary improvements, the expansion of vacancies to balance the workload, and a response to what they describe as an adverse work environment affecting the mental health of the workers. They criticize the lack of tangible results after several meetings with government representatives.
“The workers express complete rejection of the mockery with which government representatives have held several meetings without significant progress in the working conditions of Migración Colombia and the Ministry of Foreign Affairs employees,” the statement reads.
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-347427 aligncenter" src="http://aviacionline.com/wp-content/uploads/2024/12/Gd439jOXAAAKjyf.jpg" alt="" width="585" height="900" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/Gd439jOXAAAKjyf.jpg 585w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Gd439jOXAAAKjyf-195x300.jpg 195w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Gd439jOXAAAKjyf-150x231.jpg 150w" sizes="(max-width: 585px) 100vw, 585px" /> 
The protest occurs at a critical time for the aviation sector, which is preparing to move millions of passengers during the year-end holidays. As part of the «Mission Christmas» operation, the Civil Aviation Authority projects a 13% increase in air traffic compared to the same period last year.
According to data from the entity, it is expected that between November 2024 and January 2025, more than 3.2 million passengers will use the country&#8217;s airport terminals, with domestic destinations such as Cartagena, Medellín, and San Andrés, and international routes to the United States, Spain, and Peru, among the most popular.
To cope with this high demand, Aerocivil announced infrastructure improvements at key airports such as El Dorado in Bogotá and San Andrés, in addition to coordinating slot allocations and air traffic services.
However, the «turtle plan» could compromise the fluidity of processes, affecting both operators and passengers, especially on international flights. From El Dorado Airport in Bogotá, one of the union leaders of Migración Colombia&#8217;s staff expressed to the media that a meeting will take place today with Foreign Minister Luis Gilberto Murillo, where they will present the National Government with their demands and request the hiring of 544 additional staff to meet the passenger demand.
Recommendations are issued to minimize inconveniences:
<ul>
<li>Arrive earlier at the airports.</li>
<li>Check flight schedules with airlines.</li>
<li>Use biometric registration if available.</li>
<li>Review required documentation, especially for minors.</li>
</ul>
For its part, ALTA (Latin American and Caribbean Air Transport Association) expressed concern about the potential impact these incidents may have on air transport users, tourism, connectivity, and Colombia&#8217;s economy.
“The commitment to this essential public service, which involves connectivity, economic development, and passenger experience, must be a priority shared by all those involved. We trust that necessary measures will be taken to avoid further disruptions in the air transport system,” ALTA stated.
&nbsp;
Spanish document:
<img loading="lazy" decoding="async" class="alignnone size-full wp-image-347474" src="http://aviacionline.com/wp-content/uploads/2024/12/WhatsApp-Image-2024-12-04-at-1.53.50-PM.jpeg" alt="" width="1170" height="1497" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/WhatsApp-Image-2024-12-04-at-1.53.50-PM.jpeg 1170w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/WhatsApp-Image-2024-12-04-at-1.53.50-PM-234x300.jpeg 234w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/WhatsApp-Image-2024-12-04-at-1.53.50-PM-703x900.jpeg 703w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/WhatsApp-Image-2024-12-04-at-1.53.50-PM-768x983.jpeg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/WhatsApp-Image-2024-12-04-at-1.53.50-PM-150x192.jpeg 150w" sizes="(max-width: 1170px) 100vw, 1170px" />
&nbsp;

Colombian Immigration Workers Demand Better Conditions, Plan for Disruptions at Airports

Aeropuertos Argentina inaugurated a new boarding access area for domestic flights at Aeroparque Jorge Newbery, as part of an expansion and modernization plan for the airport. The new facility, which occupies almost 1,400 square meters, includes improvements in security control, with the addition of more scanning equipment to speed up the process and enhance the passenger experience, as long lines had formed during peak hours, extending into the public area on the upper floor.
The new area, which will be fully operational by December 5, expands the passenger control area by more than 950 square meters, bringing it to 1,353 square meters, which represents a significant increase from the previous 400 square meters. According to the company, this expansion allows the Airport Security Police (PSA) to operate six scanners, increasing processing capacity and facilitating a more orderly flow of passengers.
<a href="http://aviacionline.com/wp-content/uploads/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-03.jpg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-347295" src="http://aviacionline.com/wp-content/uploads/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-03.jpg" alt="" width="1400" height="933" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-03.jpg 1400w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-03-300x200.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-03-1350x900.jpg 1350w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-03-768x512.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-03-150x100.jpg 150w" sizes="(max-width: 1400px) 100vw, 1400px" /></a>
In addition to the expansion of the control area, the first phase of the project included the expansion of PSA offices and the start of the development of commercial spaces. Once the second phase is completed, which is expected in the coming months, the boarding area will cover a total area of 1,500 square meters. The project also includes the addition of new facilities and sanitary cores to improve passenger comfort.
The inauguration of these new facilities was accompanied by an event attended by national authorities, including the Secretary of Transport of the Nation, Franco Mogetta; the head of the PSA Unit, Rubén Ríos; and Marcelo Buján, General Manager of Aeroparque for Aeropuertos Argentina.
<a href="http://aviacionline.com/wp-content/uploads/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-05.jpg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-347293" src="http://aviacionline.com/wp-content/uploads/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-05.jpg" alt="" width="1400" height="933" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-05.jpg 1400w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-05-300x200.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-05-1350x900.jpg 1350w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-05-768x512.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-05-150x100.jpg 150w" sizes="(max-width: 1400px) 100vw, 1400px" /></a>
Mogetta highlighted “Aeropuertos Argentina&#8217;s commitment to innovation, security, and passenger comfort,” emphasizing that the works are part of the policies implemented by the government to improve airport infrastructure, especially in the context of the opening of the air travel market. For his part, Marcelo Buján pointed out that the new space «not only improves the passenger experience, with the capacity to process up to 1,680 people per hour, but also strengthens the commitment to security, technology, and quality.»
The new project is part of a comprehensive modernization plan for Aeroparque that began months ago with the opening of new access roads, improving vehicle circulation and passenger arrivals at the airport. The project, called «Nuevo Borde Costero Aeroparque Jorge Newbery,» also included modifications to internal roadways and their connection to the road network of the City of Buenos Aires, on Av. Costanera. Additionally, new signage was designed to facilitate traffic through the terminal, and both national and international arrival and departure areas were improved.
<a href="http://aviacionline.com/wp-content/uploads/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-04.jpg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-347294" src="http://aviacionline.com/wp-content/uploads/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-04.jpg" alt="" width="1400" height="933" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-04.jpg 1400w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-04-300x200.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-04-1350x900.jpg 1350w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-04-768x512.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/12/Aeroparque-Control-de-Seguridad-nuevo-DIC2024-04-150x100.jpg 150w" sizes="(max-width: 1400px) 100vw, 1400px" /></a>

Aeroparque Jorge Newbery Unveils New Boarding Access Area as Part of Major Expansion

The airport of Guarulhos, in São Paulo, will receive new investments from the concessionaire GRU Airport, amounting to approximately 1.4 billion reais, after the National Civil Aviation Agency (ANAC) approved the modification of the concession contract.
With this decision, the airport&#8217;s infrastructure will be expanded and modernized, improving the quality of services provided to users, reported <a href="https://aeroin.net/aeroporto-de-guarulhos-tera-r-14-bilhao-em-novos-investimentos-com-aprovacao-da-anac/?amp">Aeroin</a>.
In a deliberative meeting held on Wednesday, November 27, ANAC&#8217;s Board ratified the terms of the contractual renegotiation carried out within the scope of the Secretariat for External Control of Consensual Resolution and Conflict Prevention (SecexConsenso) of the Federal Court of Accounts (TCU).
<h4>Concession term</h4>
This renegotiation extends the concession term until November 23, 2033.
According to the decision agreed upon by the TCU, the concessionaire must invest R$ 400 million in the immediate recovery of the airport&#8217;s service level. Since these investments were part of the original obligations of the concession contract, the amount will not be subject to economic-financial rebalancing by the granting authority and must be fully covered by the concessionaire.
Additionally, other investments, amounting to R$ 1 billion, will be made to adapt the infrastructure to the increased demand for passengers and aircraft, as well as to improve the airport&#8217;s safety level. To enable this stage of the contract, the concession term will be extended as part of the economic-financial rebalancing.
<h4>Safer airports</h4>
The renegotiation of the contract also resulted in the commitment to modernize the security systems under the “Aeroportos+Seguros” program, including measures against acts of unlawful interference.
Advanced equipment will be acquired to integrate passenger processing, baggage control, and migration, such as X-rays, explosive detectors, and facial recognition scanners. These items, which will receive investments of R$ 450 million, aim to enhance security and improve efficiency in passenger identification and baggage check-in processes.

Guarulhos Airport to Receive $1.4 Billion Investment After ANAC Approval

The Ezeiza International Airport and the San Fernando Airport are the setting for a special operation due to the 2024 Copa Libertadores Final, featuring the Brazilian teams Atlético Mineiro and Botafogo at the “Más Monumental” stadium in Buenos Aires. This event has resulted in a significant increase in both commercial and private air operations, requiring extensive coordination among various organizations.
<a href="http://aviacionline.com/wp-content/uploads/2024/11/IMG_8518-1.jpeg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-346914" src="http://aviacionline.com/wp-content/uploads/2024/11/IMG_8518-1.jpeg" alt="" width="1500" height="999" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8518-1.jpeg 1500w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8518-1-300x200.jpeg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8518-1-1351x900.jpeg 1351w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8518-1-768x511.jpeg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8518-1-150x100.jpeg 150w" sizes="(max-width: 1500px) 100vw, 1500px" /></a>
Since November 28, more than 20,000 Brazilian fans have entered the country through Jorge Newbery Airport, Ezeiza, and San Fernando. According to official data, San Fernando Airport, specialized in general aviation flights, received 46 private aircraft. Meanwhile, Ezeiza International Airport, in an unusual move, handled 27 charter flights and 23 additional private flights.
To manage the increased activity, Ezeiza Airport implemented a special procedure on taxiway DELTA, which was temporarily closed between runway 11-29 and threshold 35 to park additional aircraft.
<a href="http://aviacionline.com/wp-content/uploads/2024/11/IMG_8519.jpeg"><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-346911" src="http://aviacionline.com/wp-content/uploads/2024/11/IMG_8519.jpeg" alt="" width="1500" height="1123" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8519.jpeg 1500w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8519-300x225.jpeg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8519-1202x900.jpeg 1202w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8519-768x575.jpeg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/IMG_8519-150x112.jpeg 150w" sizes="(max-width: 1500px) 100vw, 1500px" /></a>
According to Aeropuertos Argentina, the concessionaire for both airports, this area was equipped with lighting towers and designated spaces for each aircraft. This operation required the collaboration of entities such as the National Civil Aviation Administration (ANAC), the Argentine Air Navigation Company (EANA), the Airport Security Police (PSA), the Regulatory Agency of the National Airport System (ORSNA), Immigration, Customs, and Intercargo.
The taxiway will remain closed until December 2. According to Aeropuertos Argentina 2000, this coordination reinforces their commitment to operational safety and quality in airport management during large-scale events.

Copa Libertadores Final 2024: Special Operations at Ezeiza and San Fernando Airports

The Peruvian Corporation of Airports and Commercial Aviation S.A. (<a href="https://www.gob.pe/corpac">Corpac</a>) announced the start of maintenance and recovery works on the Jauja airport runway, scheduled to begin on December 2 and lasting for 30 days.
Although the works will require the temporary suspension of flights, there will be 15 operational days to accommodate commercial flights. The available dates in December will be the 7th, 8th, 14th, 15th, 22nd, 23rd, 24th, 25th, 29th, 30th, and 31st, while in January operations will be allowed on the 1st, 5th, 11th, and 12th.
According to Corpac, these improvements represent an investment of 7 million soles and are aimed at optimizing the runway and the aircraft platform. The project was previously managed by representatives of the Junín region, with the support of Congressman Jorge Montoya.
The Jauja airport currently receives daily flights from SKY Airlines, operated with A320neo aircraft, and LATAM Airlines, which uses A319 and A320 aircraft, transporting more than 240,000 passengers annually.
<img loading="lazy" decoding="async" class="aligncenter wp-image-143793 size-full" src="http://aviacionline.com/wp-content/uploads/2022/07/Peru-renovacion-aeropuertos-Regionales.jpg" alt="" width="645" height="363" srcset="https://aviacionlinecdn.eleco.com.ar/media/2022/07/Peru-renovacion-aeropuertos-Regionales.jpg 645w, https://aviacionlinecdn.eleco.com.ar/media/2022/07/Peru-renovacion-aeropuertos-Regionales-300x169.jpg 300w" sizes="(max-width: 645px) 100vw, 645px" />
<h3></h3>
<div>The Ministry of Transport and Communications of Peru (MTC) is carrying out an airport improvement program. In Anta (Áncash), commercial flights resumed on July 1 after upgrades to the runway and the passenger terminal. Additionally, in Jaén (Cajamarca), commercial flights were carried out on July 20, 23, and 27, after operations for aircraft under 30 tons were authorized in June.</div>
<div></div>
<div>Similarly, in Andahuaylas (Apurímac), the airport serving the locality resumed its activities. The terminal building was repaired, air navigation equipment was brought into operation, the control tower was restored, and rescue vehicles were made operational to respond to any eventuality.</div>
<div></div>
<div>Finally, the MTC is also working on the improvement and expansion of the airports in Juanjuí, Huánuco (HUU), Ilo (ILQ), Rioja (RIJ), Chimbote (CHM), and Yurimaguas (YMS).</div>

Jauja Airport Runway to Undergo $7M Upgrade: Key Dates for Flight Operations

Arriving at the Comodoro Arturo Merino Benítez Airport in Santiago, Chile (SCL) is, at any time of the day, a nerve-wracking experience—not due to the infrastructure of the airport itself, but because of the bottleneck in the Immigration area.
Endless lines, drawn-out procedures, indifference, disdain, and a lack of willingness to expedite the process are common occurrences that only harm passengers and, by extension, tourism and the country’s economy.
I frequently travel to Santiago for work. On November 26, I arrived at the airport around noon after a two-hour flight. The walk from the plane to the Immigration area was smooth and fluid, but upon reaching the escalators leading to the control booths, the scene before me was a familiar one—something I had encountered many times over the years.
<img loading="lazy" decoding="async" class="alignnone wp-image-346714 size-full" src="http://aviacionline.com/wp-content/uploads/2024/11/20241126_120334.png" alt="" width="1191" height="694" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_120334.png 1191w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_120334-300x175.png 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_120334-768x448.png 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_120334-150x87.png 150w" sizes="(max-width: 1191px) 100vw, 1191px" />
The line stretched almost to the base of the escalators, and the queues snaked back and forth four and a half times the length of the room, foreshadowing a long wait just to gain entry.
Movement was excessively slow, with only four booths open, and the time required for each passenger’s processing often seemed unnecessarily long.
<img loading="lazy" decoding="async" class="alignnone wp-image-346713 size-full" src="http://aviacionline.com/wp-content/uploads/2024/11/20241126_121327.jpg" alt="" width="1200" height="554" srcset="https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_121327.jpg 1200w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_121327-300x139.jpg 300w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_121327-768x355.jpg 768w, https://aviacionlinecdn.eleco.com.ar/media/2024/11/20241126_121327-150x69.jpg 150w" sizes="(max-width: 1200px) 100vw, 1200px" />
<h4>Technology unused</h4>
Meanwhile, the 30 kiosks designated for Chilean residents, similar to those in Ezeiza or Aeroparque, were nearly empty. Only three people were using them.
I asked an official if there was an issue with the equipment, but he assured me that “all of them” were operational. Do Chileans not want to use them? Are they unaware of how to do so? Is the process too complicated? That doesn’t appear to be the case.
Chilean residents and citizens were opting to use the other four booths designated for them in their exclusive area. Naturally, processing Chileans is quicker than processing foreigners, who are often asked how long they plan to stay, where they’ll lodge, and the purpose of their visit, among other questions.
As a result, this section cleared faster than the one for foreigners. Forty minutes passed before a fifth booth was staffed, and another 15 minutes before a sixth became operational. This was still insufficient, as nearly an hour and a half had elapsed since my arrival, and there was still a significant group of people ahead of me.
Finally, someone had the bright idea to redirect part of the line to the Chilean residents&#8217; area, which was now nearly empty. This alleviated the congestion, and the line quickly shortened, but the passengers had already been inconvenienced.
<h4>Common sense</h4>
I wonder how much simpler it would be if Chilean residents used the automated kiosks. This would free up resources to focus on foreigner processing and reduce wait times.
By the time I passed through Immigration, it had been an hour and 45 minutes since I arrived—almost as long as my flight.
Bottlenecks occur in airports worldwide, but the way the problem is addressed makes Merino Benítez unique and even frustrating.
The situation repeats itself during departure immigration, with the added risk of missing your flight if you don’t arrive at the airport early enough.
And that’s assuming exit checks are less rigorous than entry ones. During my departure on the 27th, the line for exit processing stretched to the entrance of the area, looping four times between the separator tapes.
<h4>The role of the PDI</h4>
The PDI (Investigative Police of Chile) is responsible for immigration checks, but their approach often leaves much to be desired in terms of efficiency. It seems the staff working at the airport are largely inexperienced or poorly trained.
This lack of experience hinders their ability to «read» passengers to identify irregularities that might require more thorough inspections. This inefficiency extends wait times for everyone, despite the number of people who have been waiting in line for ages.
The expectation isn’t for lax controls, but rather for efficient and swift ones—something that is far from impossible and is successfully implemented in other parts of the world, even at busier airports than Chile’s capital.
What’s most troubling and infuriating is the apparent disregard for passengers’ struggles and the absence of any clear effort to streamline processes without compromising security.
Crowds are common at all airports, but the way they are managed makes the difference. At Frankfurt Airport, for instance, bottlenecks can be even worse than in Chile, yet processing rarely takes more than 25–30 minutes. No one who has gone through Frankfurt would call the checks “light”—quite the opposite.
At Madrid’s Barajas Airport, signs display the maximum expected processing time, which is strictly adhered to. Additional staff are deployed during peak times to expedite the process. There’s no shortage of examples of efficiency, especially with advanced technology.
<h4>A recurring problem</h4>
This account might seem like a typical passenger’s complaint, but it has been the subject of serious criticism from other travelers, airlines, and tourism companies.
Recently, Peter Cerdá, Vice President for the Americas at the International Air Transport Association (IATA), raised the issue on his LinkedIn account.
Cerdá noted that lengthy queues and inefficiencies in both arrival and departure immigration processes occur daily, an issue authorities have failed to address, harming the travel experience, tourism, and the country’s image.
“It’s been seven months since my last post on this same issue, and travelers and airlines are fed up with the long wait times and frustrating congestion at Santiago’s Arturo Merino Benítez Airport. This is not a minor inconvenience but a failure that affects tourism, business travel, and Chile’s global reputation. While travelers wait in line for hours, who is taking responsibility?” Cerdá said.
This is not an isolated incident or a one-off occurrence during peak hours; it is a persistent problem at all times of the day. As Cerdá points out, it has been an issue for a long time, with no concrete action taken toward a definitive solution.

Santiago Airport Immigration Delays: A Persistent Bottleneck Impacting Travelers

VINCI Airports completed modernization works at seven airports in the Amazon region and held a symbolic ceremony to deliver the projects, attended by top company executives at Porto Velho Airport.
The modernization works are part of the commitment undertaken by VINCI Airports in 2021 when incorporating the airports of the Brazilian Amazon. The investment made by the consortium amounted to 1.4 billion reais (~USD 232 million), allocated to the airports of Manaus, Tefé, Tabatinga in Amazonas; Porto Velho, Rondônia; Boa Vista, Roraima; Rio Branco and Cruzeiro do Sul, Acre.
During the inauguration event, the results of the works carried out at each airport were presented, ranging from the renovation of passenger terminals and runways to the installation of new cooling and lighting systems. The completion of these interventions ensures that the airports are prepared to meet the growing passenger demand while promoting sustainability and local progress.
The Regional Director of <a href="https://www.vinci-airports.com/en" target="_blank" rel="noopener">VINCI Airports</a> for Portugal, Brazil, and Cape Verde, Thierry Ligonnière, stated that «these improvements delivered to the Amazonian airports are a testament to a necessary investment, a sign of confidence in the development potential of these regions, and will drive job creation and local economic growth.»
«The terminal upgrades are essential to strengthening the region&#8217;s connectivity, ensuring these airports play an increasingly important role in bolstering the Amazon&#8217;s economy and its integration with the rest of the country and the world,» he added.
The Brazilian Minister of Ports and Airports, Silvio Costa Filho, noted that «VINCI Airports is a very relevant and strategic partner for Brazil, offering very high service quality. The Northern Region is privileged to have a company of this size and expertise, and our goal is to work increasingly closely with VINCI Airports to expand partnerships and invest even more in the region.»
<h4>Works at Porto Velho</h4>
At Porto Velho Airport, the improvements included the expansion and restructuring of the passenger terminal, runway modernization, and the installation of new accessibility and cooling systems. These interventions have increased operational capacity, enabling the airport to handle domestic and international flights with greater comfort and efficiency.
<h4>Manaus Airport (MAO)</h4>
The works at Manaus Airport involved the renovation of departure and arrival halls, modernization of baggage conveyor belts, installation of new cooling systems, and replacement of lighting with LED technology. Additionally, an automated domestic boarding system was implemented, and the international boarding flow was restructured, offering greater comfort and efficiency. 
In terms of sustainability, a Sustainability Complex was created, including a new electrical substation and an advanced wastewater treatment system.
<h4>Tefé and Tabatinga Airports</h4>
At Tefé and Tabatinga airports, improvements focused on safety and sustainability, with the installation of a new solar-powered night lighting system using autonomous LED lights to ensure operational safety. This was implemented under an unprecedented Sandbox procedure in collaboration with civil aviation authorities (ANAC) to serve as a proof of concept for this innovative solution in Brazil and enable regulatory advancements accordingly.
Additionally, boarding and disembarking areas were remodeled, waste treatment facilities were reviewed, and accessibility was improved.
<h4>Boa Vista Airport</h4>
The modernization and expansion works by VINCI Airports at Boa Vista Airport addressed a longstanding issue in northern Amazonia, permanently resolving runway limitations and improving infrastructure to meet growing passenger demand. The boarding lounge, arrival area, baggage claim area, and food court were expanded.
The new area spans 375 square meters, more than doubling the previous structure, and includes facilities for persons with disabilities (PWD) and families, inspection areas for agencies such as Anvisa and Vigiagro, passport control, customs, and baggage claim carousels.
Additionally, twelve new check-in counters with automated conveyor belts were installed, enhancing operational safety and preventing luggage damage. The baggage carousels are larger and offer more comfort to passengers.
<h4>Rio Branco and Cruzeiro do Sul Airports</h4>
At Rio Branco Airport, the modernization works resulted in a more functional terminal, with improvements to the boarding area, restrooms, and runway. At Cruzeiro do Sul Airport, efforts focused on enhancing the terminal and runway infrastructure. The upgrades included the installation of new signage, adapted restrooms, and more comfortable boarding and disembarking areas, improving the user experience.
<h4>Increasing connectivity in the Amazon region</h4>
In addition to structural improvements and ensuring operational safety, the Amazon Airports Concessionaire conducted strategic work to enhance connectivity and passenger traffic across the seven terminals. Eleven new destinations were made available—eight domestic and three international—and the expectation is for traffic at the seven airports to grow by around 10% by 2025.
Furthermore, five of the seven terminals have already surpassed the passenger numbers recorded in 2019, with Boa Vista and Rio Branco showing growth of 32% and 24%, respectively, marking the best operational results in their history. Manaus is expected to match pre-pandemic levels next year but will close 2024 with nearly 2.95 million passengers, just 1% below 2019 figures.

VINCI Airports Enhances Connectivity with Modernization of Seven Brazilian Terminals

This Wednesday, November 27, between 10:00 a.m. and 12:00 p.m., the air contingency and emergency drill Athenea 2024 was conducted at José María Córdova International Airport, located in Rionegro, serving Medellín. During this exercise, air operations continued without interruption, as reported by the Civil Aviation Authority.
The main objective of the exercise was to evaluate the response capacity of the participating entities in a critical scenario, which on this occasion simulated the hijacking of an Airbus A320 with 50 passengers on board. This event allowed for the measurement of the effectiveness of emergency procedures, reaction times, and the functionality of the teams and resources involved. In the scenario, an A320 aircraft requested a pushback and engine start, but during taxiing to the holding point, two individuals simulated a hijacking. The captain notified the control tower that the aircraft was being held, which activated the emergency protocol of the Airport Operations Coordination Center (CECOA).
The Airport Police coordinated the cordoning off of the area, while negotiators attempted to establish contact with the hijackers. However, the drill included an escalation of the event, with gunfire inside the aircraft, intervention by the Air Force special group, and a fire caused by an explosion in the aircraft&#8217;s cargo hold. Firefighters handled the fire and evacuated the injured.
The drill involved the participation of airport firefighters, the Air Force, the Airport Police, Airport Medical Services, and external personnel such as the BRAC group and the municipal firefighters from Rionegro. The entire exercise was supervised by the Emergency Operations Center (COE), which led the actions to ensure an effective and coordinated response.
The «Athenea 2024» drill was part of a broader strategy for preparedness in the face of air emergencies in Colombia. A recent example is the drill conducted on August 31 at Olaya Herrera Airport in Medellín, where an air accident was simulated due to a runway excursion involving a Jetstream 32 from the airline Moon Flights.
On that occasion, the emergency involved a brake system failure that caused the collapse of the right main landing gear, followed by an explosion and the projection of components. The exercise included the activation of the Firefighting Service (SEI) and coordination between the control tower, CECOA, and emergency teams to manage the situation and ensure subsequent safety with a foreign object debris sweep on the runway.
<h4>Comprehensive preparation for air safety</h4>
Both exercises highlight the importance of conducting realistic and well-planned drills to strengthen airports&#8217; operational preparedness. These activities not only allow for the evaluation of the effectiveness of emergency procedures, but also foster inter-institutional collaboration, a key factor in maintaining safe environments in aviation.
With drills such as «Athenea 2024» and the one held at Olaya Herrera, the Colombian aviation industry demonstrates continuous improvement in the management of air emergencies.
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